Troy Sterling Knapp
Consulting Services
Best Practices / Employee Retention / Project Management / Outplacement / Metrics / OD
Process Re-engineering & Improvement / P&L / Outsourcing / Vendor Negotiations / Training
Designed and implemented scaleable/repeatable recruitment/staffing programs, reducing time to fill positions and vendor fees while completing projects on time and frequently under budget. Diverse company/industry experience including Hewitt Assoc., Union Bank of California, McKesson, Bank of America, British Petroleum, and Sun Microsystems.
Key Skills: Creating large-scale programs for recruiting and filling exempt/non-exempt positions… Conducting analytical research of organization’s budgets, procedures, and personnel, and converting results into successful delivery methodologies… Ensuring key performance indicators are met to increase customer satisfaction.
BA, Psychology,
Deployed scaleable staffing strategy at Union Bank, reducing time to fill positions 80% while cutting fees 75% for vendors. Bank was unable to fill retail/commercial sales and operations roles in timely manner. Utilized matrix driven methodologies to develop and implement scaleable/repeatable staffing strategy. Reallocated resources into structure for all aspects of staffing footprint/services. Streamlined and improved process quality, reducing time and fees.
Implemented account optimization tools, facilitating renewal of large BP contract with Hewitt. British Petroleum’s first-ever outsourced recruitment contract was up for renewal. Developed series of account optimization tools to ensure company met all performance objectives. Developed communications templates for FAQ’s and common process inquiries. Standardized service delivery methodologies and training. Satisfied customer, obtaining contract renewal.
Led Transamerica team in creating internal sales support group, completing project 17% under $3M budget. Company wanted to develop internal group to support external sales staff, but lacked plan/structure. Collaborating with stakeholders, led development of organizational structure, budget, project plan, timelines, and key performance indicators. Staffed group at all levels for home office and three regional marketing centers, meeting deadline.
Revamped Transamerica vendor management program, reducing fees from 30% to 20%. Group had more than 500 vendor agreements on file, all individually written and managed by line staff. Instituted review program, focusing on high volume vendors. Leveraged vendors’ “preferred” status, re-negotiating contracts to obtain fee discounts and standardized contracts. Divested low volume vendors. Reduced average fees, saving $5K per vendor transaction.
HR Consultant, Union Bank of
Manager, Hewitt Associates, LLC, 2003 – 2006. Directed/led hiring and training of 35-person operational team responsible for talent acquisition deliverables of 3,500 hires annually for McKesson. Led 15 recruiters responsible for 1,200 national/international hires annually for Sun Microsystems. Managing Recruiter for 24 Bank of America offices in greater northern
Team Lead, NCS Pearson, 2002. Directed staffing for
Consultant/Contractor, Sterling Associates, 2001 – 2002. Provided talent acquisition services to clients.
Staffing Associate, Transamerica Insurance and Investments, 1999 – 2000. Led $3M National Internal Sales Desk project to staff sales centers in home offices and three regional marketing centers.
Earlier, Recruiter, Management Recruiters,
